Shipping & Returns
The following terms only apply for items purchased online.
Please note our Instore policy is different.
Shipping - We Use Australia Post Express Satchels with signature required. (most post codes are covered for next day delivery, please use Australia post website to find out if your post code is covered for this service)
Australia - Deliveries for orders over the value of $100 are free.
Orders under $100 will incur an $10.50 Express delivery charge.
International - Flat Rate of $40 will apply (10-14 day delivery period for Nz & Us) other countries may take longer. International orders may be subject to Custom clearance procedures. Fee or Tax in each country is different and it is completely the responsibility of the receiver and based on the custom laws of the country the product is entering. Azalia is not responsible for any taxes or fees which may be imposed by customs.
Please note that our offer of free shipping does not extend to customers using credit note.
If you select In-store Pick up, please allow at least 48 hours for your item to be available for pick up. Alternatively you can call the selected store to check whether its available for pick up sooner than the 24 hour time frame. Just make sure you bring in your order confirmation via email. (printed or via mobile)
Once your product is packed and dispatched we will send you an email, with a tracking number.
Every order will be provided with a return/exchange form which will need to be filled in and sent back with your item. If you do not have this form please email us for an RA. (email@example.com)
We are happy to provide full priced items with a refund and or exchange or store credit if the goods are returned with in 14 days of receipt of Items. Sale items are unable to be returned for a refund, unless the item is faulty . We can only offer an exchange or issue you a credit note. This policy does not apply for in store purchases and only for purchase made online
Returns should be returned new, unused and with all tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer, at the customer's own expense. Azalia does not cover returns cost.
Store credit notes will be valid for 6 months.
A direct exchange can only be made if you would like to change the size of your garment. If you would like another item instead please request a store credit and then purchase the new item on a seperate order.