Sofie IV Heel
The following terms only apply for items purchased online.
Please note our Returns Policy is different if you have made a purchase in-store. We offer an exchange / credit note on full priced items only within 7 days of purchase.
Download and complete our Returns Form and include it with your return parcel.
We are happy to provide full-priced items with a refund or exchange for store credit (valid for 3 years) if the goods are returned within 14 days of ordering. Return postage is to be covered by the customer to the Return Address:
Azalia Boutique 236a Kensington Road, Marryattville SA 5068
Sale items are unable to be returned for a refund unless the item is faulty. We can only offer an exchange or issue you with a credit note valid for 6 months. This policy does not apply for in-store purchases and only for purchases made online.
All returned item/s are to be returned new, unused and with all tags still attached. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer at the customer's own expense. Azalia does not cover returns costs.
Store credit notes/gift cards will be valid for 6 months.
A direct exchange can only be made if you would like to change the size of your garment. If you would like another item instead please request a store credit and then purchase the new item on a separate order.
ONLINE RETURNS POLICY
At Azalia we aim to provide you with quality products and service at all times, however if for whatever reason you are unhappy with your purchase we do offer return options.
For full priced items, you can return within 14 days for a refund or online credit. The item must be unworn, unwashed and unused with original tags attached and proof of purchase provided.
Sale items are only eligible for an online credit within 14 days of purchase. Outlet items are a final sale and can not be returned unless deemed faulty.
Due to health regulations, earrings, underwear and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.
IN STORE RETURNS POLICY
At Azalia we aim to provide you with quality products and service at all times, however, if you have purchased an item from one of our stores and believe it is faulty, the below conditions do not apply. Faulty items should be returned once the fault is discovered and can either be replaced or refunded.
If for any reason you're not happy with your purchase, full priced items can be exchanged or returned for a credit note within 7 days of purchase at any of our store locations (proof of purchase in receipt form is required).
We do not offer exchange or refund on any sale items.
Due to health regulations, earrings cannot be returned unless faulty - please make your selection carefully.
Please ensure that the product is unworn, unwashed, and has the tags attached. We will refuse returns of items where it's obvious that the above conditions have not been met.
We Use Australia Post Express Satchels with signature required (most post codes are covered for next day delivery, please use Australia post website to find out if your post code is covered for this service) there may be a delay with sale items. Please place orders before 12pm for same day dispatch. If you require urgent dispatch please make contact with our online manager via phone 0415657886
Australia - Deliveries for orders over the value of $140.00 are free.
Orders under $140.00 will incur an $10.50 Express delivery charge.
Please note that our offer of free shipping does not extend to customers using credit note.
If you select In-store Pick up, please allow at least 48 hours for your item to be available for pick up. Alternatively you can call the selected store to check whether its available for pick up sooner than the 24 hour time frame. Just make sure you bring in your order confirmation via email. (printed or via mobile)
Once your product is packed and dispatched we will send you an email, with a tracking number.